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Zendesk integration

Use Zendesk to create support tickets when monitored services have incidents.

What you need​

  • Your Zendesk workspace URL, for example https://yourcompany.zendesk.com.
  • The email address used for Zendesk API authentication.
  • A Zendesk API token.

Setup​

  1. Open Zendesk Admin Center.
  2. Enable API token access if needed.
  3. Create an API token.
  4. In ThisIsDown, paste the workspace URL, email, and token.
  5. Send a test and save.

Troubleshooting​

  • The workspace URL should include https://.
  • Use an API token, not your Zendesk password.
  • If ticket creation fails, verify that the user has permission to create tickets.